FAQ's

How long is furniture & home decor delivery?

We aim to dispatch all orders as soon as possible.

Our estimated dispatch times are listed on each individual product page. Delivery for home decor takes 5 to 7 days.

Furniture delivery can take between 5 to 15 working days. Please contact us if you would like to know further information regarding delivery.

Where is my order?

We provide a tracking number to all of our customers. If you have any issues using this then please contact us.

I wish to cancel my order

Please contact us immediately if you wish to cancel your order. If it has not already been dispatched then we can cancel your order. If it has already been dispatched you will need to return the item to us. We will offer you a full refund less the return cost. Please email help@bajalondon.co.uk.

Which locations do you delivery to?

We offer deliver to UK mainland locations. We do not currently delivery to Scottish Highlands, Ireland, Channel Islands & Isle of Man locations.

My item has arrived faulty or damaged, what can I do?

It is important that you inspect the item upon delivery, you'll be asked to sign a form confirming you are happy with the condition. If you are not happy with the condition of the item, please contact us as soon as possible with a photo showing the fault/damage and our team will get back to you.

I would like to return my order

If you change your mind please contact us. We give all of our customers 28 days to return an item. However, we are unable to offer a refund if it has been more than 28 days since you received your order.

How much does a return cost?

If you're returning your item because it's faulty or damaged there will be no additional charge. If you are returning your item because you've changed your mind then you will need to pay for delivery costs. Please contact us at help@bajalondon.co.uk to find out delivery costs.

How long will it take to get my refund?

This will depend on your bank or credit card provider. It can take approximately 5-7 working days to see a refund on your account

Can you refund to a different account?

No, refunds can only be paid back using your original payment method. We cannot make refunds using an alternative method.

Is Baja London home decor & furniture online only?

Yes, we are an online homeware & furniture store. We do not have any brick & mortar shops.

Thank you for visiting us