How long is furniture & home decor delivery?
Our estimated dispatch times are listed on each individual product page. Delivery for home decor takes 7 to 10 working days.
Delivery for furniture can take up to 60 days. Please contact us if you would like to know an expected delivery date for any of our products.
Where is my order?
We provide a tracking number to all of our customers. If you have any issues using this then please contact us.
I wish to cancel my order
Please contact us immediately if you wish to cancel your order of home decor or furniture. If it has not already been dispatched then we can cancel your order. If it has already been dispatched you will need to return the item to us. We will offer you a full refund less the return cost. Please email firstname.lastname@example.org.
My item has arrived faulty or damaged, what can I do?
Please contact us as soon as possible with a photo showing the fault/damage and our team will get back to you as soon as possible.
I would like to return my order
If you change your mind please contact us as soon as possible. We give all of our customers 28 days to return an item. However, we are unable to offer a refund if it has been more than 28 days since you received your order.
How much does a return cost?
If you're returning your item because it's faulty or damaged then you will not be charged for delivery. If you are returning your item because you've changed your mind then you will need to pay for delivery costs. Please contact us at email@example.com to find out delivery costs.
How long will it take to get my refund?
This will depend on your bank or credit card provider. It can take approximately 5-7 working days to see a refund on your account
Can you refund to a different account?
Refunds can only be paid back using your original payment method. We cannot make refunds using an alternative method.
Is Baja London home decor & furniture online only?
Yes, our home decor & furniture is available online only. We do not have any bricks & mortar shops.