Blue Round Velvet Pouffe

Returns & Refunds

If you have made a purchase from Baja London Furniture & Home Decor, you have 28 days from the date you received your order to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt for proof of purchase. 

To request a return, you can contact us or email help@bajalondon.co.uk stating your order number. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

We will notify you once we’ve received and inspected your return, and we will let you know if the refund is approved or not. If approved, you’ll automatically be refunded via your original payment method. Please remember it can take up to 7 working days for your bank or credit card company to process the refund.

How much do returns cost?

If you need to return an item because it's faulty you will not be charged for the return/collection.

However, if you’re returning an item because you’ve changed your mind then you will be refunded minus return delivery fee.

Please contact us at help@bajalondon.co.uk for return delivery fees.

Damages and issues 

Our quality inspection team check all products through the production process and before they're sent out to our customers. Please inspect your item upon receipt.

If your item is faulty, please contact us as soon as possible with an image of the issue to help@bajalondon.co.uk and a member of our team will respond to you within 72 hours.

We will offer an exchange or refund for any damaged products including all delivery charges if they applied to your original order. You will not be charged a return delivery fee.

Can I cancel my order?

You can cancel your order as long as the item has not been dispatched. Please contact us as soon as possible at help@bajalondon.co.uk.

If the item has already been dispatched then you will need to email us once you have received your item to start a returns process. We will refund you for the item minus any return collection costs.

For any further queries on returns & exchanges please contact us at help@bajalondon.co.uk.

Shipping

Baja London Home Accessories Online

Delivery of home decor to UK mainland locations is free. 

If the item is in stock, dispatch is within 7-10 working days.

If the item is not in stock, delivery times can be between 4-8 weeks. Please contact us directly if you would like more information about shipping times for certain products or email help@bajalondon.co.uk.

You will be required to sign for delivery of your order.

Delivery charges apply to non-mainland locations.

Baja London Home Furniture Online

You will receive an email update regarding the status of your delivery. 

If the item you've ordered is in stock it will be dispatched within 7-10 days from the date the order is placed.

If the item you've ordered is not in stock it can take between 4-8 weeks to be dispatched. For further information on shipping times please email help@bajalondon.co.uk.

• FREE delivery available on all furniture to UK mainland
• If item is not in stock, you will be notified of expected delivery date
• 2 person delivery for larger furniture items
• 1 person assisted delivery for smaller furniture items
• Signed for delivery on all items including furniture, home decor & home accessories

* only applies to the first attempted delivery.
** Excluding extended areas

Baja London Furniture shipping charges to extended areas

Highlands of Scotland & Northern Ireland £21 delivery fee

Republic of Ireland £32 delivery fee

Islands & offshore £22

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